Service Specification
1.-The prices shown in the table above apply to vehicle hire with a rental duration of 1 week. For shorter or longer rental periods, please contact us for rates.
2.-Special offers available for long-term rentals in the low season.
3.- In appreciation of the trust you place in us, we will endeavour to match any offer you receive, backed by our years of guaranteed service. For this reason, all our rentals include our "ALL-INCLUSIVE" package. “.”.
All-Inclusive with No Extra Charges
• Fully comprehensive insurance with an excess of €400 (variable at the company’s discretion) and a security deposit to be determined by the business.
• 24-hour roadside assistance / breakdown cover.
• Unlimited mileage and taxes included.
• Free additional driver.
• Free child / baby car seats.
• Payment in cash or by credit card upon vehicle collection.
• Immediate airport pick-up or drop-off with zero waiting time.
• We arrange for you to collect your car straight away without delays or unnecessary paperwork.
• Minimum driver age: 21 years. Drivers must have held a valid driving licence for at least 2 years.
• Brand-new vehicles fully warranted. Air conditioning, airbags, and power steering in all models.
TERMS AND CONDITIONS
• The hirer receives on hire the vehicle described overleaf, owned by Estrella Ruiz Ruiz, in perfect condition, complete with all relevant documents, tyres, tools, and accessories. The hirer undertakes to keep them in good order, to drive the vehicle in full compliance with the Highway Code, and to return it to the hire company at the place and date indicated on the front. Failure to do so shall be treated as unlawful appropriation.
• The driver must be at least 21 years old. The driving license must be valid in Europe and completed a minimum of 2 years.
• The customer must return the vehicle with the same amount of fuel it had upon delivery. No refunds will be issued by the company for any unused excess fuel.
• The hirer expressly undertakes to pay the full cost of all fines, legal fees, and out-of-court expenses arising from improper parking, motoring offences, and transport/traffic regulation breaches issued against the vehicle or the hirer throughout the term of this agreement.
• Estrella Ruiz Ruiz accepts no liability whatsoever for the loss of or damage to any goods or personal belongings kept or transported inside the vehicle during or following the rental period.
• The hirer must notify the hire company of any fault, anomaly, or issue detected in the vehicle while driving.
• In the event of an accident, the hirer must record, handle, and report all required details.
• If the hirer wishes to extend the duration of this agreement, formal notice must be given to Estrella Ruiz Ruiz at least 24 hours prior to the scheduled return time. Any extension remains strictly subject to prior written approval from Estrella Ruiz Ruiz.
• The vehicle must not be operated under the influence of alcohol, psychotropic substances, or medication likely to impair driving ability. Using the vehicle to participate in motor races, rallies, or private/sporting speed competitions is strictly prohibited.
• Driving along coastal/beach areas or on unpaved roads and dirt tracks is strictly prohibited. Any costs arising from a failure to observe this restriction (garage fees, recovery/towing services, breakdowns, etc.) shall be borne solely by the customer. Any partial or total damage to wheel rims and tyres resulting from misuse, incorrect refuelling (misfuelling), or the loss/damage of vehicle keys shall be payable in full by the customer.
• In the event of a puncture or loss of tyre pressure, the driver is required to stop immediately to replace or repair the tyre; vehicles are fitted with a spare wheel or tyre repair kit for this purpose. The 24-hour breakdown assistance service is available should support be needed.
• Insurance is included in the rental price; however, cover shall not apply to incidents involving dangerous/reckless driving or driving under the influence of alcohol, psychotropic substances, etc.
• The hirer, regardless of nationality, declares that they have read and accepted by their signature the terms and conditions printed on both sides of this agreement. For any disputes arising from this agreement, both parties submit to the governing law and jurisdiction of the courts of the province where the rental commenced.
